Technical Support
Freedom Scientific offers free technical support to its U.S. customers using any of the following methods:
- Submit a Technical Support request
- Call 727-803-8600 weekdays between 8:30 AM and 7:00 PM ET
- Send email to [email protected]
International customers are supported by their local dealer or distributor. Use our dealer locator to find the dealer serving your area.
Alternatively you can search our knowledge base for immediate answers to your product questions. Select your product and/or enter keywords to search.
Results 1 - 10 of 58
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Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec, Enhanced Vision, MAGic and WYNN
If your Dell PC or laptop uses the Waves MaxxAudio Service for its onboard audio chipset, problems may occur the longer you use the computer. Windows® may become sluggish. Applications such as JAWS® or Microsoft Teams may close or crash ...
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Applies to: JAWS, OpenBook, ZoomText, Fusion, ElBraille, Optelec, Enhanced Vision, MAGic and WYNN
No Vispero software deployed to customers is exposed to the Apache Log4J vulnerability. And our systems connected to the internet at this time are not exposed to the Apache Log4J vulnerability. ...
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Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec and Enhanced Vision
There are situations where the ILM authorization process does not work to activate your Freedom Scientific software with your serial number. For example, when trying to activate on an Apple Mac that is running Parallels® Desktop for Mac to run ...
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Applies to: OpenBook
OpenBook folders and files only require standard permissions that Windows applies by default. “Read & execute”, “List folder contents”, and “Read” permissions are applied to the following folders: %PROGRAMFILES%\Freedom Scientific\ %PROGRAMFILES(x86)%\Freedom Scientific\ And “Full Control” of these folders: %PROGRAMDATA%\Freedom Scientific\ ...
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Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec, Enhanced Vision, MAGic and WYNN
To find the names of your video card and sound card on any Windows Operating System: Press the WINDOWS key to open the Run or Search edit box. Type dxdiag and then press ENTER. Select the Yes button. Select the Display tab or Sound ...
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Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec, Enhanced Vision, MAGic and WYNN
During the Network Authorization Utilities 7 installation, it processes the Sentinel RMS License Manager component. Normally, the installation is not blocked by other installed versions of the Sentinel RMS License Manager on the system. But if Network Authorization Utilities 7 ...
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Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec, Enhanced Vision, MAGic and WYNN
Remote desktop software such as Remote Desktop Windows 10, VMWare, and Citrix, allow access to a different desktop, typically located on a server at another physical location. Access through this type of software allows you to work from another machine’s ...
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What if my Windows® 10 “Check for Updates” fails to update to the latest version of Windows 10?
(03/18/2019)
Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec, Enhanced Vision and MAGic
Last updated in February 2020. Windows 10 patches and updates occur throughout the year. Build numbers change as additional updates are rolled out until the next major version. Customers are wondering why their Windows 10 version is not the latest ...
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How Can I Perform a Silent Install of JAWS®, Fusion™, ZoomText®, MAGic®, OpenBook®, or JAWS Inspect?
(09/04/2018)
Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec, Enhanced Vision and MAGic
Sometimes system or network administrators prefer to install software without the worry of an end-user interrupting or changing the installation process. Silent installations allow administrators to perform a typical installation of their software without displaying any installation dialog boxes or ...
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Can I run the Network ILM authorization for more than one Freedom Scientific product on a single server?
(09/03/2019)
Applies to: JAWS, OpenBook, ZoomText, Fusion, Optelec and Enhanced Vision
This article was updated in September 2019. Yes. The ILM Authorization scheme is designed so that all ILM-based Freedom Scientific products can be activated via a single license server computer. The order of activation is not relevant, but it is ...