Career Opportunities

Digital Marketing Coordinator

Position Summary

The Digital Marketing Specialist provides lead generation support by creating targeted email marketing campaigns and developing/nurturing our contact database. You'll partner with the marketing team to create messaging for key products, programs and initiatives through social media, web presence, and email campaigns. As a member of VFO's marketing team, you must be self-motivated, driven, highly-organized, and detail-oriented. The ideal candidate is an energetic, self-starter who is detail-orientated and experienced with meeting critical deadlines.

Essential Functions

  • Create compelling content that communicates our brands through email campaigns, newsletters and press releases
  • Develop and maintain marketing outreach calendar
  • Track and report ongoing metrics including lead generation, campaign effectiveness, engagement levels and funnel advancement
  • Build, manage, and grow multi brand social media profiles with timely and engaging content
  • Create, deploy, measure, and report targeted email marketing campaigns
  • Develop and grow customer database
  • Maintain brand websites, create landing pages, and perform A/B testing
  • Collaborate with team to create, design, and maintain print collateral

Skills and Abilities

  • Possess strong project and time management skills while handling multiple projects
  • Excellent verbal and written communication skills
  • Ability to work individually on a project and in a team environment
  • Proven knowledge of email marketing best practices
  • Excellent organizational skills, follow through, and detail-orientation
  • Solid understanding of HTML/CSS
  • Ability to prioritize and multi-task successfully in a deadline-intensive environment
  • Ability to learn quickly, self-teach, take initiative, and adapt easily to changes
  • Good presentation skills
  • Know how to plan, create, and implement a marketing strategy
  • Stay current in marketing trends, news, and changes in algorithms
  • Experience using A/B and multivariate testing tools

Experience: 4-5 years' experience working with Microsoft Suite, Adobe Creative Suite, Email Marketing, Website Administration, HTML/CSS

Education: Bachelor's degree in Marketing, Journalism or related field

Computer Skills: Proficient in Microsoft Office (Word, PowerPoint, Excel), Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat) Constant Contact Email Marketing, and WordPress

Send resume to careers@vfogroup.com or fax to 727-803-8014.

VFO Group Technical Support Representative

Remote Position to Cover the West Coast - Hours 9:30 AM-6:00 PM PST

VFO™ is the leading worldwide provider of assistive technology products, dedicated to improving the lives of individuals with visual impairments and learning disabilities. Our innovative technology is designed to promote independence, allowing blind and low vision users the same access to information as their sighted peers. Based in St. Petersburg, Florida, our team is passionate about what we do and committed to the communities that we serve.

Purpose

Provide timely, courteous and expert support to VFO Group's customers who need assistance with VFO's solutions for the blind and vision impaired customers including JAWS, ZoomText and other VFO software solutions, braille display hardware, and various hardware readers and magnifiers for low-vision users. Perform troubleshooting and triage by phone, email and remote access. Determine and implement corrective actions that may include training, online assistance, providing workarounds, and handling product updates or replacements as appropriate.

The successful candidate will be able to use a braille display to read braille content for all types of files and online information and will be able to use an industry leading screen reader to "read" all types of files and online information via audio output.

Responsibilities and Duties

  • Respond to user inquiries regarding installation, configuration and operation of VFO software and hardware products to resolve problems for VFO dealers, end-users and other customers
  • Maintain records of daily customer communication transactions, problems and remedial actions taken, or installation activities and enter all details in VFO call tracking system
  • Read technical manuals and other online resources, confer with users, and conduct product diagnostics to investigate or gain remote access to customer systems to resolve problems or to provide technical assistance and support by phone or other online access
  • Confer with staff, users, and management to obtain technical information and confirm recommended response and recovery actions
  • Develop materials and procedures, train users in the proper use of applications or hardware devices
  • Perform various tasks including:
    • Adjust firmware, OS, application software
    • Conduct product diagnostics to determine nature of problems
    • Install Firmware, OS, application software
    • Install hardware, software, or peripheral equipment
    • Take calls from customers and respond quickly to their questions or requests for problem resolution
    • Use computers to enter, access or retrieve data for call tracking, problem analysis, etc.
    • Use support call tracking software applications

Education/Experience

  • Associate or Bachelor Degree in Technical or related field
  • 3-5 years relevant experience
  • Must have excellent working knowledge of VFO products including: JAWS, ZoomText and other VFO software solutions, braille display hardware, and various hardware readers and magnifiers for low-vision users

Send resume to careers@vfogroup.com or fax to 727-803-8014.