International Service and Repair Information

To get the quickest response to your technical support question, please contact your nearest authorized Freedom Scientific distributor. For a list of dealers around the world, visit our Authorized Dealer Locator. If there is no dealer in your area, you may call our US Technical Support line at +1-727-803-8600 from 8:30 AM to 7 PM Eastern time, or send a form request to Support@FreedomScientific.com.

For common service and repair, many local dealers can repair malfunctioning hardware. If there is no local dealer that provides repair service, or if your unit needs service under warranty, you may contact one of the following Authorized International Service Centers. You do not have to return your hardware products to the US for warranty service. The companies below are fully authorized for warranty repairs.

International Authorized Service Centers

Africa

AMITI General Services Ltd.
11 Johnson Street
Onike Yaba
Lagos, Nigeria
Phone: +234-8023051705
Phone: +234-816742230
e-mail: duhkb@yahoo.com

Sensory Solutions
226 Kruger Avenue
Lyttelton Manor
Centurion
0157
South Africa
Phone: +27-12-664-7704
Fax: +27-12-664-7706
Contact: Anthony Dodds
e-mail: Anthony@SensorySolutions.co.za
Service for all products

Australia

Quantum RLV
1/2 Pioneer Avenue
Thornleigh, NSW 2120
Australia
Phone: +1-61-2-94793100
Fax: +1-61-2-98751646
Contact: Fernando DeLeon
e-mail: FDeleon@Quantumrlv.com.au
Service for all products

Brazil

TECASSISTIVA
Av. Dr. Altino Arantes, 345 - Vila Clementino
São Paulo, SP 04042-032
Brazil 
(+55) 11 3266 4311
teca@tecassistiva.com.br

Laramara Associacao Brasileira
Rua Conselheiro Brotero, 353 - Barra Funda
São Paulo, SP 01154-001
Brazil
Phone: +1-55-11-3660-6480
Fax: +1-55-11-3662-0551
Contact: Edésio Perez Ramiro
e-mail: RMortimer@laramara.org.br
Service for embossers

Canada

Freedom Scientific
11860 31st Ct. N.
St. Petersburg, FL 33716
Phone – 1-727-803-8000
Fax 1-727-803-8003
For all products

China

The Hong Kong Society for the Blind
6/F, East Wing, 248 Nam Cheong Street
Kowloon Hong Kong
Phone: +1-852-277-88332
Fax: +1-852-278-80040
Contact: Kenneth Lam
e-mail: atm@hksb.org.hk
Service for braille bisplays

Denmark

Instrulog
Måløv Værkstedsby 77
Måløv, DK-2760
Phone: +1-45-4497-9477
Fax: +1-45-4497-5457
Contact: Martin Andersen
Service for All Products

France

C.E.C.I.A.A.
M134-140, rue d'Aubervilliers
Paris 75019
Phone: +1-331-44-69-89-89
Fax: +1-331-44-69-31-69
e-mail: service.commercial@ceciaa.com
Service for braille displays

Germany

IPD GmbH
Spinozastraße 6
30625 Hannover
Germany
Phone: +00-4-511-9363090
Fax: +00-49-511-93630919
Contact: Manfred Jaklin
e-mail: Info@ipd-hannover.de
Service for braille displays

BETA Hilfen für Sehgeschaedigte GmbH
Koenbergkstraße 3
99084 Erfurt
Germany
Phone: +49-361-43068310
Fax: +00-49-511-93630919
Contact: Tanja Herbst
e-mail: tanja.herbst@beta-hilfen.de

Ludwig Becker GmbH
Schulstraße 6
D-76889, Gleiszellen
Germany
Phone: +49-6343-2032
Fax: +49-6343-2078
Contact: Vreni Becker
e-mail: vreni.becker@l-becker.de

India

Karishma Enterprises
132 Maker Tower B
Cuffe Parade
Mumbai, Maharashtr
400 005
India
Phone: +91-22-221-1853
Fax: +91-22-221-53291
Contact: Ram Agarwal
e-mail: ke@vsnl.com
Service for the SARA scanning and reading appliance

Indonesia

Braille Adaptive
Jalan Kincir
Kompleks Departemen Perdagangan blok C2 No. 21
Bojonggede, Bogor 16320
Indonesia
Phone:+62-2-8798-8036
Fax: +62-21-8798-5033
Mobile: +62-21-812-871-3028
Sales Contact: Suratim Amd

Israel

Let's Talk - Assistive Technologies LTD
34 Ahagana St.
Tel Aviv 67721
Israel
Phone: +972-3-5714131 Ext: 1
Fax: +972-3-6340962
e-mail: Support@Ltalk.net

Lebanon

Medialog Accessibilities
1st Floor, Nakhle Bldg.
Monot Street Ashrafieh
PO Box 166947
Beirut
Lebanon
Phone: +961-1-201645
Fax: +961-1-201645
e-mail: info@medialog.ws

Malaysia

Malaysian Association for the Blind
Kompleks MAB, Jalan Tebing
Off Jalan Tun Sambathan 4
Brickfields
Kuala Lumpur 50470
Malaysia
Phone: 603-2272-2677 Ext 56
Fax: 603-2272-2676
Sales Contact: Christine Ng
e-mail: layyng@pc.jaring.my

New Zealand

Pacific Vision Equipment and Services LTD
Unit 25 105 Bamford St.
PO Box 19 829
Woolston
Christchurch 8023
New Zealand
Phone: +64-3-3765071
DD: +64-3-3765073
Fax: +64-3-3765074
Contact: Barry Burgess, Manager
Mobile Phone: +64 0212223054
SKYPE: pacificvision

Philippines

Resources for the Blind
Gary Rodela
623 EDSA
Cubao
Quezon City 1109
Philippines
Phone: +63-2-726-30-21
Fax: +63-2-727-0077
Sales Contact: Mayette C. Regala
e-mail: mayette@blind.org.ph

Spain

ONCE CIDAT
Camino de Hormigueras 172 28031
Madrid
Spain
Phone: +1-34-91-709-7600
Fax: +1-34-91-709-7777
Contact: Jose Luis Fernandez Coya
e-mail: cidat@once.es
Service for all products

Thailand

Siam MTECH
95/8 Moo 6, Jatupitaporn
Pootamontal 4th Ave, Gratumlom
Sampran, Nakornpatom 73220 Thailand
Phone: +1-662-814-1138
Fax: +1-662-814-1139
Sales Contact:Wiraman Niyomphol


Christian Foundation for the Blind
Teywun Sensai
214 Moo 10, Pracharak, Amphur Muang
Khonkaen 4000
Thailand
Phone: +1-043-242098 or 239499
Fax: +1-043-24344
e-mail: cfbt@loxinfo.co.th

United Kingdom

Blazie UK
Canada House
272 Field End Road
Eastcote
Middlesex HA4 9NA
England
Phone: +44-020-8582-0450
Fax: +44-020-8582-0451
Contact: David Godfrey
e-mail: Service@Blazie.co.uk
Service for all products


Sight & Sound Technology
Qantel House, Anglia Way
Moulton Park
Northampton, United Kingdom NN3 6JA
Middlesex HA4 9NA
England
Phone: +44-01604-798070
Fax: +44-01604-798090
Sales Contact: Lorraine Everson
e-mail: sales@sightandsound.co.uk
Service for all products