Flat Rate Repairs

A flat rate repair consists of returning a unit to the manufacturer's original specifications, repairing and/or replacing defective parts when necessary, and performing hardware and/or software modifications, when required. The flat rate repair does not include the replacement of braille cells on display units. The charges to replace the main board assembly are listed below for each product. An additional charge of $50 per cell will be applied if cell replacement is needed. You will be contacted if any repair needed is above the flat rate.

Unit Type
Flat Rate
Price
Main Board
Replacement
Approximate
Regular Shipping
Approximate
Overnight Shipping
Braille Lite 18 and 2000
$220
$866
$12
$71
Braille Lite 40
$263
$1,268
$13
$75
Focus 14 Blue
$250
$118
$12
$71
Focus 40
$399
$250
$16
$85
Focus 40 Blue
$399
$255
$12
$71
Focus 44
$399
$327
$16
$85
Focus 70
$473
$327
$17
$88
Focus 80
$473
$250
$17
$91
Focus 84
$473
$327
$17
$91
ONYX (monitor not included)
$250
N/A
$12
$71
ONYX Remote Upgrade $88 N/A $10 $52
OPAL
$92
$175
$10
$52
PAC Mate 20 Portable Braille Display
$184
$203
$12
$71
PAC Mate 40 Portable Braille Display
$184
$203
$12
$71
PAC Mate QX
$325
$202
$12
$71
PAC Mate BX
$325
$202
$12
$71
PEARL $185 N/A $10 $52
Power Braille 40
$385
$402
$13
$75
Power Braille 65
$625
$402
$21
$101
Power Braille 80
$698
$402
$21
$101
RUBY
$120
N/A
$10
$52
SAPPHIRE
$175
N/A
$12
$71
SARA
$305
N/A
$25
$85
TOPAZ
$250
N/A
$45
$211

You may use the following link to submit a request for a Return Materials Authorization (RMA) number to the Technical Support department via e-mail. This e-mail form only applies to the Freedom Scientific products if units are out of warranty.
RMA form for the FS products

Repairs:

To inquire about the status of a repair, please call 727-803-8600 and press 5.

RMA (Return Materials Authorization) request:

To receive an RMA number, please call 727-803-8600 and press 6.

Technical Support

Please call: 727-803-8600, choose Option 1 for PAC Mate support; Option 2 for software support; or Option 3 for hardware support.