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Technical Support Form When you submit your Technical Support request, it will be entered into our database for tracking purposes. It will be associated with a ticket number. After an initial assessment by our support team, the resolution of the problem will be assigned to an appropriate engineer and a reply will be sent to you by email. Periodically we will post notices regarding tips, workarounds or problems and solutions in the Technical Support Notices (TSN) section of this page. Please be as specific as possible when describing the problem. Items marked with * are required. Please provide us with the following information in case we need to contact you: Name* Phone* Email* With which product are you experiencing difficulty?* Braille 'n Speak Classic Braille 'n Speak 2000 Braille Blazer Braille Lite Millennium 20 Braille Lite Millennium 40 Braille Lite 18 Braille Lite 2000 Braille Lite 40 Connect Outloud Disk Drive FaceToFace FOCUS 40 FOCUS 80 FOCUS 40 Blue FSReader FSTTY Inferno JAWS MAGic ONYX OPAL OpenBook PAC Mate BNS PAC Mate TNS PAC Mate BX PAC Mate QX PAC Mate Omni BX PAC Mate Omni QX PAC Mate Braille Display RUBY Power Braille SAPPHIRE SARA ScanTalker StreetTalk VIP TestTalker TOPAZ Type Lite Type 'n Speak Versa Point Duo VERA WYNN WYNN Wizard Other Which version of the firmware or software are you using?* What is the Serial Number of your product?* Please enter a brief one-line description of the problem (example: "Editor doesn't respond to up-arrow under image") * If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps (example: "1. Create a new file. 2. Insert some TEXT ...") If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible issues) If the problem causes any error messages to appear, please indicate the message here: We may need to contact you for more information, such as if we have trouble reproducing the problem you describe. Please choose the "Submit" button to send the form to the Technical Support Team, or choose the "Reset" button to CLEAR the form and begin again.		Hardware Software Training Tutorials Accessories Documentation