Troubleshooting

Q: When I turn on Navigation mode, StreetTalk announces, “GPS not found.” What can I do when this happens?

A: This message means that Destinator is unable to “talk to” your GPS receiver. There are several possible reasons for this and no means of determining the precise cause is available at this time. Try the following:

• Verify that the battery in your GPS receiver is charged and that you have powered on the receiver.
• Perform the following steps in order:

1. Close StreetTalk.
2. Remove the Bluetooth card from your PAC Mate.
3. Power your GPS receiver off.
4. Perform a warm reset of the PAC Mate.
5. Insert your Bluetooth card.
6. Power the GPS receiver on.
7. Start StreetTalk.

• Re-run the StreetTalk GPS configuration routine by pressing ALT+CTRL+G (DOTS 1-2-4-5-7-8) and selecting the Set GPS button.
• Quit StreetTalk, press INSERT+F11 (DOT 5 CHORD), choose your Bluetooth device, press ENTER, select Advanced Features, choose Bluetooth Devices, and delete your GPS receiver. Follow the steps in Install Bluetooth Support to re-enable your GPS receiver. Start StreetTalk and run the GPS configuration routine.
  
  

Q: When I turn on Navigation mode, I receive the messages that StreetTalk has entered Navigation mode and that GPS monitoring has started, but I don't seem to be receiving satellite data. When I press ALT+L (DOTS 1-2-3-7), the time is all zeros and most of the fields are blank. What's the problem?

A: While Destinator is able to "talk to" your GPS receiver, the receiver isn't getting enough satellite signals. Make sure that your receiver is oriented to receive satellite signals and allow enough time for it to begin receiving data. This can take up to a few minutes under some conditions.

Q: How important is a full backup of my PAC Mate?

A: Regular system backups are always a good idea. With regular backups, your system and application configuration and data files are quickly and easily available in case of a catastrophic failure. If you use Sprite Backup, you can store your backup file on a CompactFlash card and restore your system anywhere without having to rely on your desktop computer. With StreetTalk, regular backups are especially important. There are many files (configuration, favorites, routes, personal favorites, and others) that would be difficult or impossible to replace if lost. Performing regular backups of your PAC Mate will ensure that none of this data is lost.

Q: When I try to display points of interest that I know are nearby, they don't show up. What can I do to cause them to display?

A: Increase the radius settings for POIs. To do this, select Utilities from the StreetTalk menu, choose Set POI Announce Radii, and increase one or more of the radius settings. Also, if StreetTalk is in Planner mode, press ALT+W (DOTS 2-4-5-6-7) to open the Where Am I dialog and if necessary, recalculate your point of origin.

Q: Occasionally, I can't access controls like a Dismiss button. Is there a way to regain focus in this situation?

A: Try pressing CTRL+TAB (DOTS 5-6 CHORD) to cause StreetTalk to regain focus.

Q: I have my PAC Mate checking for mail using a wireless connection while I'm using StreetTalk and I'm experiencing different problems. What's causing this?

A: If you lose the network connection, the dialog that is displayed to tell you that the PAC Mate can't check for mail because there is no connection can cause focus issues and sluggishness. Also, when your PAC Mate goes into unattended mode, the Destinator application has an opportunity to look for an installed map, cannot find it immediately, and fails with a message telling you to warm reset the PAC Mate and install a map before starting StreetTalk. The best solution is to not check for mail while using StreetTalk.