Return Material
Authorization Form
This form can be used to submit
a request to Freedom Scientific for an RMA (Return Material Authorization)
number, and applies to all Freedom Scientific hardware products.
All fields listed with an asterisk
(*) in front are required. Please submit one form for each individual
unit.
RMA Process
An RMA number will be provided to you within the same business day once the request is received and processed, and all information is provided. The preferred method for providing you with this number is via e-mail, which results in faster service. Please make sure to enter an appropriate and accurate e-mail address in the E-mail Address field below.
Flat Rate and
Time and Materials Definitions
Flat Rate repair covers
fixing any problems with the unit that develop from normal wear and tear,
repairing and/or replacing defective parts when necessary, and modifying
hardware and/or software when required. **This does not include replacing
Braille cells on display units.
Click here for Flat Rate
repair costs in a separate window.
Time and Material
repair is required when the unit is damaged through neglect. Examples
of neglect include, but are not limited to: damaged caused by dropping
the unit; damage from fire, water, or natural disaster; and mistreatment
from tampering with the unit for any reason. Time and Material repair
will not be less than the Flat Rate repair.
If your unit is covered under the manufacturers warranty or Product Maintenance
Agreement (PMA), the following applies:
Hardware Product Maintenance Agreements (PMA) offer hardware owners an
annual contract entitling them to receive software updates and unit repairs,
including parts and labor, for twelve months. The customer pays only for
shipping their unit to Freedom Scientific in Florida. The PMA service
contract does not cover repairs resulting from the mis-use or abuse of
the covered unit. PMA prices and services vary depending on the hardware
unit. Please review the product-specific pricing for more information
or call Freedom Scientific.
Annual Software Agreements (ASA) for the PAC Mate BX and QX offer the
most economical way to receive the latest versions of Freedom Scientific
PAC Mate software technology. Owners of the ASA are eligible to download
all upgrade versions of PAC Mate BX and QX software directly from our
Web site at no charge during the 12-month agreement period. Additionally,
ASA holders may request the upgrade version of their software on CD-ROM
for only a small shipping charge. ASAs are available for U.S. customers
only from Freedom Scientific or your local Authorized Dealer and are available
for current shipping versions of PAC Mate software.
The ASA is specifically for Freedom Scientific PAC Mate BX and QX software
and does NOT cover upgrades to any third party software, including but
not limited to Microsoft products that are loaded on the PAC Mate. ASA’s
are not available for BNS and TNS PAC Mate models.
Please note, once your unit is received by Freedom Scientific, you will
be contacted with the repair costs if your unit is not under warranty
or PMA coverage.
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