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Return Material
Authorization Form

This form can be used to submit a request to Freedom Scientific for an RMA (Return Material Authorization) number, and applies to all Freedom Scientific hardware products.

All fields listed with an asterisk (*) in front are required. Please submit one form for each individual unit.

RMA Process

An RMA number will be provided to you within the same business day once the request is received and processed, and all information is provided. The preferred method for providing you with this number is via e-mail, which results in faster service. Please make sure to enter an appropriate and accurate e-mail address in the E-mail Address field below.

Flat Rate and Time and Materials Definitions

Flat Rate repair covers fixing any problems with the unit that develop from normal wear and tear, repairing and/or replacing defective parts when necessary, and modifying hardware and/or software when required. **This does not include replacing Braille cells on display units.
Click here for Flat Rate repair costs in a separate window.

Time and Material repair is required when the unit is damaged through neglect. Examples of neglect include, but are not limited to: damaged caused by dropping the unit; damage from fire, water, or natural disaster; and mistreatment from tampering with the unit for any reason. Time and Material repair will not be less than the Flat Rate repair.

If your unit is covered under the manufacturers warranty or Product Maintenance Agreement (PMA), the following applies:

Hardware Product Maintenance Agreements (PMA) offer hardware owners an annual contract entitling them to receive software updates and unit repairs, including parts and labor, for twelve months. The customer pays only for shipping their unit to Freedom Scientific in Florida. The PMA service contract does not cover repairs resulting from the mis-use or abuse of the covered unit. PMA prices and services vary depending on the hardware unit. Please review the product-specific pricing for more information or call Freedom Scientific.

Annual Software Agreements (ASA) for the PAC Mate BX and QX offer the most economical way to receive the latest versions of Freedom Scientific PAC Mate software technology. Owners of the ASA are eligible to download all upgrade versions of PAC Mate BX and QX software directly from our Web site at no charge during the 12-month agreement period. Additionally, ASA holders may request the upgrade version of their software on CD-ROM for only a small shipping charge. ASAs are available for U.S. customers only from Freedom Scientific or your local Authorized Dealer and are available for current shipping versions of PAC Mate software.

The ASA is specifically for Freedom Scientific PAC Mate BX and QX software and does NOT cover upgrades to any third party software, including but not limited to Microsoft products that are loaded on the PAC Mate. ASA’s are not available for BNS and TNS PAC Mate models.

Please note, once your unit is received by Freedom Scientific, you will be contacted with the repair costs if your unit is not under warranty or PMA coverage.

Return Material Authorization Form

Service Information




Note: If you answer yes in regards to backing up your files, Freedom Scientific will make every attempt but cannot guarantee that the files will be recoverable.






 

Owner Information






* (Must have State or Province)




 

Ship-To Information




:
* (Must have State of Province)



 

Bill-To Information


Method of Payment:

 

If you have questions or comments about this area please email
WebMaster at FreedomScientific.com
. If you have questions regarding your
Freedom Scientific product, please email HardwareSupport at FreedomScientific.com.