Bulletin Type: TSN

Bulletin Number: 46611

Date Posted: 12/3/2008

Product Name: JAWS

Version: 10.0

Category: Outlook

Short Description:

Unknown function calls intermittently heard in Outlook 2007 when editing or reading a message.

Problem:

If you open an e-mail message and then do a reply, JAWS may say "unknown function call" when the message is sent and focus returns to the previously opened e-mail message. This issue is intermittent and only occurs in JAWS version 10.0.512, released November 2008.

Solution:

If you have JAWS 10.0.512, you can correct the issue via an alternative script set available for download:

  1. Download the file Outlook2007UnknownFunctionCallFixForJAWS10.0.512.zip. Once the file is downloaded, do the following:
  2. Copy Outlook2007UnknownFunctionCallFixForJAWS10.0.512.zip to a folder on your computer where you want the files to be extracted, then use Windows to extract them. This zip file contains the following files:
    • microsoft outlook 2007.jsb
    • Microsoft outlook 2007.jss
    • Microsoft word 2007.jsb
    • Microsoft word 2007.jss
    • msoffice2007.jsh
  3. Select the five files and press CTRL+C to copy.
  4. Open your start menu and navigate to All Programs, JAWS 10, Explore JAWS, Explore My Settings, then press CTRL+V to paste the files into your JAWS user settings folder.



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