Technical Support Request

When you submit your Technical Support request, after an initial assessment by our support team, the resolution of the problem will be assigned to an appropriate engineer and a reply will be sent to you by email. If necessary, it will be entered into our database for tracking purposes. It will be associated with a ticket number, which will then be provided to you by e-mail as well.

Periodically we will post notices regarding tips, workarounds or problems and solutions in the Technical Support Notices (TSN) section of the Technical Support page.

Please be as specific as possible when describing the problem. Items marked with * are required.

Please provide us with the following information in case we need to contact you:

* Fields marked by an asterisk are required.

* First Name:
* Last Name:
* Phone Number:
* E-mail address:
* With which product are you experiencing difficulty?
* Which version of the firmware or software are you using?
* What is the Serial Number of your product:
* Please enter a brief description of the problem (example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps (example: "1. Create a new file. 2. Insert some Text ...")
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible issues)
If the problem causes any error messages to appear, please indicate the message here: