Bulletin Type: TSN Number: 14351

Date Posted: 02/10/2003

Product Name: TestTalker

Version: 1.0

Category: Speech

Short Description:

Installing on NT using the option "Anyone who uses this computer" produces SAPI speech errors.

Problem:

When installing on a Windows NT system using the install option "Anyone who uses this computer," you will experience the following: During the install, after the first stage of the ViaVoice install, when the install displays, "Publishing product information," a message pops up saying, "IBM ViaVoice Technology - ViaVoice TTS Setup failed to launch installation engine: Access is denied. OK." After clicking OK the installation finishes, but no matter how you open TestTalker you get, "TTSERVER error. No SAPI engines found installed. OK."

Solution:

If you experience this problem:

1. completely remove TestTalker, including ViaVoice (this requires a separate uninstall, as ViaVoice is not removed when TestTalker is uninstalled).
   
2. Install using the CD selecting "Only for me."
   
3. Reboot even though TestTalker does not prompt you to do so.