Bulletin Type: TSN Number: 14794

Date Posted: 02/10/2003

Product Name: TestTalker

Version: 1.0

Category: Speech

Short Description:

You should avoid removing ViaVoice when TestTalker is installed after WYNN.

Problem:

When you have WYNN installed and then you install TestTalker, removing ViaVoice from Add/Remove Programs will cause speech problems on Woindows 2000/XP/NT operating systems. When you try to remove ViaVoice, the first thing that occurs is a Component transfer error 1, and ViaVoice will not fully uninstall. You will have no problem removing the Spanish ViaVoice; the problem is only with the English. Upon doing this, when trying to open TestTalker, the program will not speak or will speak incorrectly. Even when you run Repair from the TestTalker CD, this does not fix the problem.

Solution:

In order to get your system in a stable state, you must first reboot, then follow these steps:

1. Reinstall WYNN from the CD.
   
2. Go into Add or Remove Programs and select IBM ViaVoice Technology (the non-Spanish version).
   
3. Select Change/Remove. Then select Modify.
   
4. Place a check mark in these three fields: Help files, Shared DLLs, System DLLs; then select Next.
   
5. You may have to reinsert your WYNN CD at this point and navigate to your CD-ROM drive. If, for example, your CD-ROM drive is E, then navigate to E:\W-langs\US\
   
6. Select OK. Your system should be back to normal. If TestTalker still does not speak correctly, you will now be able to run Repair from the TestTalker CD and it should bring everything back to normal.